Our policy lasts for 14 days after dispatch of the parcel and the refund will be made within 14 days of receipt of the return. If 14 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Sale items and nutrition are not accepted as returns.

You must also clearly state the reason for returning your item.

All return costs are at the customer's expense. Various restocking fees will also be charged.

To make a return, please contact our customer service department beforehand at: Service@pelotonbikestore.be